Welcome to the CSquared Tickets Support Center! Whether you’re buying or selling tickets, we’re here to help. Below are answers to frequently asked questions.

For Buyers

1. How do I purchase tickets on CSquared Tickets?

To purchase tickets, browse available events, select your preferred tickets, and proceed to checkout. You will receive a confirmation email with your ticket details after payment.

2. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and digital wallets like Apple Pay and Google Pay.

3. How will I receive my tickets?

Tickets are typically delivered electronically via email. You can also access them in your CSquared Tickets account under “My Tickets.”

4. Can I transfer my ticket to someone else?

Yes! If the event allows transfers, you can transfer your ticket from your account dashboard. Some tickets may have restrictions, so check the event details.

5. What if I didn’t receive my ticket email?

Check your spam/junk folder first. If you still don’t see it, log in to your account to download your ticket or contact our support team.

6. Are there refunds if I can’t attend an event?

All sales are final unless the event organizer offers a refund. If the event is canceled, you may be eligible for a refund or credit.

7. What happens if an event is canceled or rescheduled?

If an event is canceled, you’ll receive a refund. If it’s rescheduled, your ticket will typically be valid for the new date. You’ll receive an email with further details.

8. How do I check if my ticket is valid?

All tickets purchased on CSquared Tickets are verified. You can scan your ticket barcode at the event for entry.

9. Can I buy tickets for multiple people in one order?

Yes! You can purchase multiple tickets, and each ticket will have a unique barcode for individual entry.

10. How can I contact customer support?

You can reach our support team via email at [email protected] or use our live chat feature on the website.

11. Is my payment information secure?

Yes. We use industry-standard encryption to protect your payment information.

12. What should I do if I purchased the wrong ticket?

Unfortunately, all sales are final. However, you may be able to resell your ticket through our platform if allowed by the event organizer.

13. Can I change the name on my ticket?

This depends on the event organizer’s policy. Check your ticket details or contact support for assistance.

14. Why is there a service fee on my purchase?

Service fees help cover operational costs, including security, support, and platform maintenance.

15. Do you offer group discounts?

Some event organizers provide group discounts. If available, the discount will be automatically applied at checkout.

For Sellers (Event Organizers & Resellers)

1. How do I sell tickets on CSquared Tickets?

Create an account, list your event or tickets, set your price, and start selling. Buyers will receive digital tickets upon purchase.

2. What types of events can I sell tickets for?

You can sell tickets for concerts, sports events, theater performances, festivals, and more. Ensure your event complies with our guidelines.

3. How do I set my ticket prices?

As a seller, you set your ticket price. Consider demand, market rates, and any service fees when pricing your tickets.

4. How do I get paid for my ticket sales?

Payments are processed within 5–7 business days after the event via direct deposit or PayPal.

5. Can I offer discounts or promo codes?

Yes! You can create discount codes for promotions and marketing.

6. What happens if my event is canceled?

If your event is canceled, buyers will receive a refund, and you will not receive payment for those tickets.

7. Can I limit the number of tickets a buyer can purchase?

Yes, you can set purchase limits to prevent scalping and ensure fair ticket distribution.

8. How do I track my ticket sales?

Log in to your seller dashboard to view real-time sales, revenue, and attendee data.

9. What fees do I pay as a seller?

CSquared Tickets charges a small commission per ticket sold. Fees vary depending on event type and ticket price.

10. Can I restrict ticket transfers or resales?

Yes, you can specify transfer and resale policies for your tickets when creating your listing.

11. How do I promote my event on CSquared Tickets?

We offer paid promotions, featured listings, and marketing tools to boost your event’s visibility.

12. What if a buyer disputes a ticket purchase?

If a dispute arises, we will investigate the issue and work with both parties to resolve it fairly.

13. Can I sell physical (paper) tickets?

We primarily support digital tickets, but you may list physical tickets if you can provide tracking and delivery confirmation.

14. How do I edit or remove a ticket listing?

You can modify or remove a listing anytime through your seller dashboard. However, sold tickets cannot be removed.

15. Who do I contact for seller support?

For assistance, email [email protected] or visit the Seller Help Center.